4. On xx/xx/xxxx, we received a chargeback under the reason code 11. Amazon Pay will send you a notification email when you get a chargeback, which will include details such as the order number and reason code. The following is an inside and out diagram of reason codes for Visa, MasterCard, Discover & Amex alongside their depiction. Chargebacks are almost always initiated by customers, but businesses can request them as well (although this doesn’t happen often). We say the given reason because it may or may not reflect the true reason. . Legacy code as currently displayed in the AWC. Protect stored cardholder data. Description: Reason code for applying handling fee. That suggests that in the times when merchants. Merchant must provide proof of authorization. Chargeback reason code 11. Some legacy codes encompass multiple reasons; new mapping recognizes the individual reasons as separate number and reason combinations. Visa chargeback reason codes. NEW. The shorthand description is “No Authorization. Here are some chargeback reason codes by card type. At Visa they used to receive reason code 98. Exploring Visa Chargeback Reason Code 12. Each response needs to be unique. If you leave this processing. While there are many chargeback reason codes, all chargebacks fall into one of three categories:The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. Download our 100+ page comprehensive guide to reason codes, modifiers, time limits, and compelling evidence. The. 7 (previously legacy reason code 85, condition 2) is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. This is commonly caused by either true fraud or friendly fraud. What are the odds a merchant will “win” the chargeback dispute? The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. Reason codes vary by card brand. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. 2: No Authorization. Batch chargeback process. com. Reason codes vary by card brand. Also, just like American Express, Discover functions as both a card network and an. Reason Code 04. See Reason Codes for more. 4853 – Cardholder Dispute – Goods or Services Not Provided. 4 Updated Discover chapter for April (2012) Enhancements Chapter 2 1. The shorthand description is “Late Presentment. Collect Compelling Evidence. Reason Code 11. Let’s say you got a Visa chargeback with reason code 13. This does not include an AuthorizationVisa’s Reason Code 71 can be confused with Reason Code 83, as in both a chargeback results from a failure to obtain an authorization approval. Card issuers and card networks deem certain chargeback codes to be nearly indisputable by merchants, and as a result, a merchant can be charged a fee of up to $500 by card networks for submitting a dispute of such chargebacks. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. reason code information. Having a Lax Attitude Toward Industry Rules & Regulations. The first thing to understand is that not all chargebacks are the same. 4: Other Fraud–Card-Absent Environment. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. About Visa chargeback reason codes. Some credit card companies also include a short phrase describing the code and chargeback. A chargeback is a reversal of funds following a debit or credit card purchase, set in motion when the customer files a dispute over the charge with their bank or credit card provider. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing date of. non_receipt: The buyer claims they didn't get the goods or services. By entering your email, you agree to receive marketing emails from Shopify. High Level Visa Chargeback Dispute Flow. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)What is Visa chargeback reason code 11. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. Only an issuer can initiate the chargeback process. The details below are intended to help businesses feel more confident in understanding common chargeback codes and to surface possible actions you can take to respond to a chargeback dispute. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. Chargeback Reason Code 30 - Services Not Provided or Merchandise Not Received The chargeback time limit is calculated based on one of the following: 120 calendar days after the transaction processing date 120 calendar days after the last date the cardholder expected to receive the goods or services (not to exceed 540 days of the transaction. May 2011: 5. Some legacy codes are no longer supported by a chargeback reason. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. For each reason code, a definition is Chargeback Reason Codes Page 1 of 5 Card Type Reason Code Reason Text Chargeback Category Preventable Reversible MASTERCARD 4802 Requested/Required Item Illegible or Missing Request for Information YES YES MASTERCARD 4803 Documentation received was invalid/incomplete Request for Information YES YES 5 Categories of Visa Chargeback Reason Codes. Include any terms relevant to the transaction, including return, cancellation and. The claim often, but not always, involves automated teller machines (ATMs). 4853 – Cardholder Dispute – Credit Posted as a Purchase. 1 Card Recovery Bulletin 71(1) 11. A Charge is Disputed * We’ll work directly with the Card Member and try to resolve the case before reaching out to you. However, for simplification, they are divided into eight categories:. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. In that way, winning one dispute may help prevent the next chargeback to come after it. 02/10/16 Added Debit Chargeback Reason Codes. 11. It comes into play when customers assert non-receipt of goods or services. This information should be based on the Visa chargeback reason codes assigned to the case. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Legacy Code: 71. The Merchant Reviews the Partial Chargeback Claim. If the order was genuinely not as described, then the cardholder has a case. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. Solutions. This will be referenced in the chargeback notice you received. What to Include in Your eCommerce Return PolicySTEP #7: Bank Review & Decisioning. This chargeback is the consequence of a merchant’s attempt to circumvent or override a declined authorization response, which can be done through. Mastercard Chargeback Reason Code 73: Duplicate Transaction. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. 6 Message Reason Code 71—Transaction Amount Differs. This reason code indicates that the merchant processed a transaction without first obtaining a correct and valid authorization approval. R03 Insufficient Reply. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37 — Updated Special Notes. Mastercard chargeback reason code 4871 is one of the numeric labels assigned by banks to customer disputes, indicating the given reason for the claim. If you need additional information, visit the additional resources provided at the bottom of this page or at Chargeback. Additionally, one clearing transaction. After the issuing bank’s unsuccessful attempt to identify the transaction for the cardholder, the chargeback process begins. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. A chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. Reason Code. Reason . Depending on the chargeback, the required evidence might consist of transaction receipts, particular authorization response codes, proof of delivery, correspondence with the customer, or any number of other specific documents. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. ©Visa uses chargeback Reason Code 80 to designate chargebacks resulting from processing transactions where either the account number or the transaction amount posted with the card issuer does not match the one shown on the sales receipt. Check with the issuing banks to determine what time limits may apply to you. You can learn more about each one by visiting the Mastercard Chargeback Guide. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. Level 2/Phase 2: Chargeback. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 196 Further information at page PSR-564, 11. Visa chargeback reason codes are used to categorize the reasons for a chargeback. Eventually the existing chargeback reason codes won't be used and will be removed from this guide. Cardholder Disputes. F01. message. Chargeback Code Authorization Errors; A01: Charge Amount Exceeds Authorization Amount: A02: No Valid Authorization: A08: Authorization Approval Expired: Chargeback Code: Type: Fraud: F10* Missing Imprint: F14* Missing Signature: F22: Expired or Not Yet Valid Card:Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involving-1,014. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Reason Codes A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. 1? Visa chargeback reason code 11. The Takeaway It can be difficult and frustrating to put a stop to a transaction, just because the POS terminal cannot read the card or your authorization. Region Only) 4855 Goods or Services Not Provided. Most processors will verify that an authorization approval was issued, in which case this type of. 1. NEW. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. many chargeback reason codes that exist today. ” This reason indicates a merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, but submitted the. According to research, actual fraud or online shoplifters accounts for only 29-30% of total fraud losses for e-commerce which is a criminal fraud. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. The chargeback can be for the total transaction amount or a lesser amount. It balances out the process and gives merchants the much-needed opportunity to influence the progression of a dispute before it becomes a fully-fledged chargeback. Different card networks have different reason code systems. Share this graphic on your website or blog. In the case of friendly fraud, that reason could be completely invalid and. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRR Issuer ACS unavailable - Visa generated CAVV. 7: Defective goods and services: C32: RM: 13. Effective for Transactions completed on or after 15 April 2016, A Transaction for which. To. To facilitate the RuPay members in raising and resolving a dispute on a transaction which had previously been cleared by RuPay, RuPay has defined the rules and guidelines for the dispute management process in this manual. 08. Chargeback rebuttal letter: This letter must accompany your representment evidence and is essentially a summary of your evidence proving that the transaction is valid. 38%) Liability Shift. You may know that every dispute you receive is attached to a chargeback reason code. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. Fraud is an unfortunate reality of the card-not-present space. Terms and conditions. The shorthand description is “Incorrect Transaction Code. 1003 - Transaction Supporting Document (TSD) needed. While the updates have been published, they do not go into effect until Oct. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. 2: 10: Fraud:6. . . However, it is important to note that this reason code is based on the reason given by the customer to their bank. ” This code indicates that the merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, and submitted the transaction anyway. . Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. If more information is needed, you’ll either receive an Inquiry or a Chargeback. A chargeback is the potential outcome of a disputed credit or debit card transaction. 1: Use the corresponding dates from the invoice. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. Knowing these codes can help you dispute chargebacks more effectively. UA01 Fraud – Card Present Transaction. The list of chargeback reason codes in this article is organized by card brand and type of dispute. Effective for Transactions completed on or after 15 April 2016, A Transaction for which Authorization was obtained after a Decline Response was received for the same purchase. Updated August 23, 2023. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. 16, 2021. What is Visa chargeback reason code 12. 2. Declined Authorization Authorization Visa Code: 11. There are also specific return time frames, which can differ. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. By entering your email, you agree to receive marketing emails from Shopify. MasterCard does not have an equivalent reason code. Chargeback representment succeeds when you can present your rebuttal concisely and substantiate. 1, 5 January 2016. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. Chargeback stands If you don’t reply in time or with the right documentation, the Chargeback will stand. Each card. 16 Chargeback Reason Code 71 – Declined Authorization. For more information on these and other updates, check out our complete chargeback reason. 11/03/15 Updated these MasterCard. Here’s how your store can prevent and deal with chargebacks. PRICE Code Send Dispute . 2: Incorrect Transaction Code. Reason Code Reason Code North-America Reason Description; 4540: F29: Card Not Present (fraud). chargeback: The buyer filed a chargeback with the credit card issuer. ”. PCI DSS v3. A new 4 byte reason code will be used moving forward. Chargeback. Level 3/Phase 3: Second presentment, second chargeback, or pre-arbitration. UA05 Fraud – Chip Counterfeit Transaction. There is no one-size-fits-all when fighting chargebacks. Discover chargeback reason code 7030. The customer regrets their purchase. 13. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. American Express often sends inquiries to merchants, through their acquiring banks, to gather more information about a. 1 Merchandise / Services not received . It’s even more frustrating if you don’t understand what the chargeback code means. com Europe. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. By entering your email, you agree to receive marketing emails from Shopify. Administrative returns (R02, R03, R04): 3%. Mastercard Chargeback Reason Code 71: Disputed Amount. Chargeback reason codes identify the general reason behind a chargeback. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. Either way, the end result is an unauthorized transaction that results in a chargeback. Each card issuer follows their own standards for defining reason type, code and its format. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. Cardholder can dispute transaction up until Day 90 for reason code 4808 on MasterCard (see Appendix for details), Day 60 for reason codes 4801 and 4802 (see Appendix for details). This ranges anywhere from roughly 60 to 90 days after purchase. There are 151 chargeback reason codes across the four major card networks. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. 1 chargeback: 1. Code 13. Chargeback Reason Code. 1 falls under the “Processing Errors” category. The remaining 71% of losses come from chargeback fraud and friendly fraud. All of Visa’s existing reason codes. ©UA01 Fraud – Card Present Transaction. What is Visa chargeback reason code 11. 4. The incorrect amount being charged. 4 falls under the “Processing Errors” category. In 2021, 43 percent of companies identified customer service delays as a top reason for their increase in chargebacks. Vantage HouseEthoca alerts can prevent chargebacks before they hit your bank account. Not recognizing your billing descriptor on a statement. How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. 3. reason code information. ECM monitors first presentment chargebacks regardless of reason code or transaction type. Visa chargeback reason codes are used to categorize the reasons for a chargeback. Reason Code. . Declined Authorization Authorization Visa Code: 11. This reason code indicates that the merchant processed a transaction using the wrong transaction code. The most comprehensive guide to chargeback reason codes. You’ll put that reason code, the transaction amount and authorization number, and state that the. If you do perform a key-entered transaction, make a manual imprint of the card. For each reason code, a definition isChargeback reason code 10. Chargeback amount is equal to or less than the exceeded limited /authorised amount. All other reason codes are up to 120 days from the transaction date. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. reason codes. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. 2 is an updated version of legacy Visa reason code 71, which was phased out under the Visa Claims Resolution initiative. 71% of digital commerce losses result from chargeback fraud and friendly fraud. When a chargeback request is filed a chargeback reason code is assigned to the claim. Either the acquiring or issuing bank could initiate the chargeback. This reason code is assigned to consumers wishing to file a chargeback for defective product. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Please note that the most common Chargeback reason code for Allocation disputes is 10. What is Visa chargeback reason code 13. 1. 13. Use this guide as a quick resource for Visa chargeback reasons at a. Specify the invoice date and net due date to assign to chargebacks. Effective for Transactions completed on or after 15 April 2016, A Transaction for which Authorization was obtained after a Decline Response was received for the same purchase. A fraud filter is any technology designed to analyze transaction data and flag commonly-recognized signs of fraud. Each chargeback is disputed by a specific reason code. Here’s a comprehensive list of Mastercard chargeback reason codes that you might see on your screen: 4807: Warning Bulletin File. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. American Express chargeback reason code C42. 4 applies to eCommerce, whereas code 10. The second main. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. Check the chargeback reason code. S. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. 71: Requests Credit for Personal Property. 1. Reference these when rebutting cardholder disputes at your small business. These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). EMV has been a mostly global standard since 2004. The aforementioned chargeback occurred on January 19, 20. A Charge is Disputed * We’ll work directly with the Card Member and try to resolve the case before reaching out to you. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. 6. 4860 Credit Not Processed. Chargeback reason codes are codes used to categorize the reason for the dispute. Either the acquiring or issuing bank could initiate the. Mastercard Chargeback Reason Code 70: Chip Liability Shift. What stands out about the Discover reason codes list, though, is most of the codes are alphabetically-noted rather than numeric. 4853 – Cardholder Dispute – Goods or Services Not Provided. Reason code 83 represents a chargeback categorized as. You must designate the write-off reason code for the system to use when you activate the automatic write-off feature. For example, a debit may have been processed instead of a credit, or a credit processed instead. November 5, 2023. This may be done by either the merchant or the issuing bank. Visa’s 22 chargeback reason codes will be merged into client disputes – fraud, authorization, processing errors, and four guidelines. 83 (2) 12. However, the disputes themselves are still categorized by the issuing bank based on the card network issuing the card. 3 No Authorization. 2. F01. In simple terms, VCR introduced five definitive changes to the dispute resolution process: The timeframe for merchant response was shortened from 45 days to 30 days. FR6 Partial Immediate Chargeback Program. Section 7: Chargeback Reason Codes: Detailed information on the reason codes for the most common types of chargebacks that merchants receive . Reason Code 53 Re-presentment Conditions. non_receipt: The buyer claims they didn't get the goods or services. 100- 140 standards- , and will be removed in future releases. The merchandise was as described or was not defective. Look below the surface. io Search the Chargeback Reason Code Database. Code. Use fallback options—like manually entering transaction data—as a last resort. Here’s how. Reason code 83 represents a chargeback categorized as. These chargebacks occur to resolve chargeback-related disputes between network members. 4630 . Updated: Valid values updated. Explanation. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. F02. American Express Chargeback Codes (2023) American Express functions as a card network and an issuing bank. Chargeback Reason Codes 85 and 4860 may be caused because the merchant: Did not issue a credit. Review your credit card processor’s policies to understand its chargeback dispute process. New Code per Visa update. 3. Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive . Each of these causes has a designated “reason code,” and banks assign the appropriate code to. 1 primarily suggests a delivery lapse by the merchant. ” But, there is still a process users can go through to recover their money in the event of a genuine, unauthorized transfer, as in the case of account takeover, for example. Visa, Mastercard, and other leading card companies each have their own respective set of codes for this purpose. 4808: This code can refer to: Account Number Not on File. Step 1: Identify the Source. Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. 4 Other Fraud—Card Absent Environment – a common friendly fraud reason code, especially when the cardholder doesn’t recognize the transaction on their statement. com . Fight; Prevent;. MASTERCARD Reason Code Description 01 Requested Transaction Data Not Received 02 Requested\Required information illegible or missing 07 Warning Bulletin File 08 Requested\Required authorization not obtained 12 Account number not on file 31 Transaction amount differs 34 Duplicate Processing 71: Declined Authorization. The number of in. Dispute Condition Description Dispute Condition Code Category Code Category Code Description; EMV Liability Shift: 10. Chargebacks911, 2022 Chargebacks Costs. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. Reason Code 53 re-presentments must be. Code 10. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. Early Warning: Reaching a chargeback ratio of 0. 02/10/16 Added Debit Chargeback Reason Codes. Chargeback Reason Codes Page 1 of 5 Card Type Reason Code Reason Text Chargeback Category Preventable Reversible MASTERCARD 4802 Requested/Required Item Illegible or Missing Request for Information YES YES MASTERCARD 4803 Documentation received was invalid/incomplete Request for Information YES YES5 Categories of Visa Chargeback Reason Codes. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. Sometimes, customers get wrongly debited due to manual data entry errors by the merchant’s team. ; Resources. related Chargebacks (Reason Codes 4837, 4840, 4849, 4863, 4870, and 4871), Chip/PIN Liability Shift (Reason Code 4871) section. Spot these types of chargebacks using. Dec 6, 2021 — Betty's bank issued the chargeback for $9. If the chargeback is in the customer’s favor, the bank reverses the transaction and debits the business’s acquiring bank instead of crediting itGoods / Services Damaged or Defective. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. 7 Message Reason. ” This reason code is assigned when a merchant processes a transaction against a card that is listed on the Card Recovery Bulletin for their region. These are the phases: Level 1/Phase 1: Retrieval request or first presentment. 2. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. Shared Deposits Only) 70: Chip Liability. The shorthand description is “Declined Authorization. Each chargeback received a numeric code which is known as the “reason code”. Visa chargeback reason code 11. The chargeback transfers funds from the acquirer to the issuer. Specifically, these updates only pertain to transactions that are charged back after Oct. While there are many chargeback reason codes, all chargebacks fall into one of three categories: The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. Clerical Reason Code 71: Declined Authorization. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. 4? Visa chargeback reason code 12. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. There are several types of chargeback reason codes that can be used, including the following: 1. A reason code or a chargeback reason code is a string of symbols (numbers and letters). Discover: Reason Code 4755 Non-receipt of goods or services. Pre-arbitration gives the acquirer and issuer. 3. 5. The newer system is designed to. What is Visa Reason Code 13. If the merchant has a signature showing that the order was delivered, or evidence that the.